1. Introduction
Welcome to the mae888 Privacy Policy. This document forms part of mae888's overarching commitment to transparency, trust, and the protection of every member's personal rights in Malaysia.
Mae888 ("we", "platform", "mae888") takes personal data protection seriously. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing how organisations in Malaysia manage individuals' personal information. By using the mae888 platform — whether via website, mobile app, or any other channel — you consent to the collection and use of your personal data as described in this Privacy Policy.
This policy applies to all mae888 platform users, including unregistered website visitors, active registered members, and former members whose data remains on record. We encourage you to read this document carefully in its entirety. If you have any questions after doing so, our support team is available 24/7.
Key Summary: mae888 collects only what is strictly necessary, stores it securely using industry-grade encryption, never sells it to anyone, and gives you full control over your own data.
2. Definitions
In this Privacy Policy, the following terms shall have the meanings as defined below:
| "Personal Data" | Any information that can identify an individual directly or indirectly, including name, phone number, email address, or financial information |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, or deletion |
| "Data Controller" | Mae888, as the entity that determines the purpose and means of processing your personal data |
| "Data Processor" | Third parties that process data on behalf of mae888 (e.g., payment service providers) |
| "Consent" | Your voluntary, specific, and informed consent to the processing of your personal data |
| "Cookie" | Small data files stored on your device to enhance your experience on the mae888 platform |
3. Personal Data We Collect
Mae888 collects the following categories of personal data from our members:
3.1 Personal Identification Information
- Full name as stated on official Malaysian identification documents
- National Identity Card (MyKad) number or passport number for KYC verification purposes
- Date of birth for age verification (18 years and above)
- Current residential address in Malaysia
- Identity document images submitted during the KYC process
3.2 Contact Information
- An active Malaysian mobile number (used for OTP verification)
- A valid email address
3.3 Financial Information
- Malaysian bank account number registered for withdrawals
- E-wallet details used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow)
- Deposit and withdrawal transaction records
- Betting history and gaming activity
3.4 Technical & Usage Information
- IP address, device type, operating system, and web browser
- Login session data including access time and location
- Gaming preferences and platform usage patterns
- Cookie data and related tracking technologies
Data Minimisation Principle: mae888 only collects data that is strictly necessary to operate our services. We do not collect excessive or irrelevant information.
4. How We Collect Data
Mae888 collects your personal data through the following means:
- Directly from You: During the account registration process, KYC form completion, customer support requests, and any written communication you initiate.
- Automatically: When you use the mae888 platform, our systems automatically collect technical data such as your IP address, device type, and browsing patterns via cookies and similar tracking technologies.
- From Authorised Third Parties: In certain situations, we may receive verification data from Malaysian payment service providers such as FPX providers or e-wallet operators to confirm your identity during a transaction.
- Through Gaming Activity: Betting records, game results, and financial transactions are automatically generated when you play on the mae888 platform.
5. Purpose of Data Use
Mae888 uses the personal data collected for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing registrations and managing member accounts | Contract performance |
| Verifying member identity (KYC) for legal compliance | Legal obligation |
| Processing deposits and withdrawals via Malaysian payment methods | Contract performance |
| Providing 24/7 customer support services | Legitimate interest |
| Preventing fraud, money laundering, and abuse | Legal obligation |
| Sending promotional information and bonuses (with consent) | Consent |
| Improving the platform and user experience | Legitimate interest |
| Meeting regulatory reporting requirements | Legal obligation |
6. Data Sharing & Disclosure
mae888 does not sell your personal data to anyone, under any circumstances. We only share data in the following limited and necessary circumstances:
- Payment Service Providers: Minimum transaction data is shared with Malaysian payment providers such as FPX, Touch 'n Go, GrabPay, and others to process your financial transactions.
- Technology Service Providers: Our technical infrastructure providers, who assist in operating the platform, may require limited access to certain technical data solely for operational purposes.
- Legal Compliance: We may be required under Malaysian law to disclose certain data to government authorities or law enforcement bodies when lawfully compelled to do so via a court order or proper legal process.
- Fraud Prevention: In cases of suspected fraud or illegal activity, mae888 reserves the right to share relevant information with the appropriate authorities.
Our Guarantee: All third parties that receive data from mae888 are bound by strict confidentiality agreements and are required to uphold data protection standards equally as rigorous as our own.
7. Data Security
Mae888 continually invests in the latest technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and mae888's servers is protected by 256-bit encryption — the same standard used by leading financial institutions and banks worldwide.
- Data-at-Rest Encryption: Sensitive personal data stored in our databases is encrypted at rest using the latest encryption algorithms.
- Strict Access Controls: Only mae888 staff who genuinely require data access to perform their duties are granted permission, based on a strict "need-to-know" principle.
- 24/7 Security Monitoring: Our cybersecurity team continuously monitors our systems to detect and respond to any suspicious threats or anomalies.
- Regular Security Audits: Our security systems and procedures are reviewed periodically by independent third parties to ensure they continue to meet the latest industry standards.
Your Role: While mae888 takes comprehensive security measures, the security of your password and account login details remains your own responsibility. Never share your password with anyone, and always use a strong, unique password for your mae888 account.
8. Cookie Policy
Mae888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the core functionality of the mae888 platform.
9. Your Rights Over Personal Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mae888's policies, you have the following rights regarding your personal data:
Right of Access
You have the right to request and receive a copy of the personal data mae888 holds about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or outdated personal data we hold about you.
Right to Deletion
Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain specific records.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time for purposes based on consent, such as marketing communications.
Right to Object
You may object to the processing of your personal data for direct marketing purposes or in situations where processing is based on our legitimate interests.
Right to Complain
If you believe your privacy rights have been violated, you have the right to lodge a complaint with mae888 or with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the above rights, please contact our team by email at privacy@mae888.biz. We will process your request within 14 business days.
10. Data Retention Period
Mae888 retains your personal data for as long as necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law:
- Active Account Data: Retained for the duration your account remains active.
- Data After Account Closure: Transaction records and identity data are retained for a minimum of 7 years following account closure, in compliance with Malaysia's anti-money laundering legal requirements.
- Support Communication Data: Customer support conversation records are retained for 3 years for quality control and dispute resolution purposes.
- Technical Log Data: Technical access logs and security data are retained for 1 year for security and audit purposes.
Once the retention period expires, data will be permanently deleted or anonymised in accordance with mae888's secure deletion procedures.
11. Changes to the Privacy Policy
Mae888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, newly added services, or updates to applicable Malaysian legal requirements.
When we make material changes to this Privacy Policy, we will notify you via:
- A prominent notice on the mae888 platform homepage at least 14 days before the changes take effect
- Email notification to all active members (where applicable)
- In-account notification upon your next login
The "Updated" date at the top of this page indicates when the latest version came into effect. Your continued use of the mae888 platform following any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding the mae888 Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
- Privacy Email: privacy@mae888.biz
- General Support Email: support@mae888.biz
- Live Chat: Available 24/7 via the mae888 platform
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion, processing may take up to 14 business days.
Related Policies: For more information on how we manage your use of the platform, please read Terms & Conditions and page Responsible Gaming us.