Mae888's Commitment to You
Mae888 believes gambling should be enjoyable entertainment, not a source of stress or financial hardship. We provide the tools, guidance, and support you need to play wisely and responsibly.
Your well-being is always our top priority
Understanding the Basics
Responsible gaming means enjoying gambling as a form of entertainment — much like watching a Malaysia Super League match, following the Thomas Cup badminton tournament, or playing Mobile Legends with friends. It's a leisure activity with boundaries, not a way to earn income or solve financial problems.
At mae888, we take an active approach to responsible gaming. This means we don't just provide control tools — we also train staff to identify signs of problem gambling, monitor concerning betting patterns, and proactively reach out when we notice a member may need support.
Healthy gambling has clear characteristics: you set a budget before playing and stick to it, you play for fun rather than to chase losses, you can stop at any time without feeling pressured, and the activity does not interfere with your family, work, or everyday financial responsibilities.
Keep this in mind: The casino always holds a mathematical advantage (house edge). In the long run, the odds are always in the house's favour. Have fun with money you can afford to lose — not money you need.
Recognise the Warning Signs
Recognise the early warning signs before they become something more serious
If you recognise yourself in one or more of the signs above, please contact the mae888 support team immediately or use our self-exclusion tool. Reaching out for help is a courageous and wise decision.
mae888 Control Tools
All these tools are free, instantly available, and accessible 24 hours a day through your account settings
Set the maximum amount you can deposit within a given period. You can choose a daily, weekly, or monthly limit — for example, a deposit limit of RM 200 per week via Touch 'n Go or FPX.
Takes effect immediatelySet a maximum loss limit you're comfortable with over a given period. Once that limit is reached, the mae888 system will prevent you from placing any further bets until the limit period resets.
Automatic protectionSet the maximum amount of time you can spend in a single gaming session. When the time is up, you'll be automatically logged out and must take a break of at least 30 minutes before logging in again.
Time limitNeed to step away for a while? Use the Gaming Break feature to suspend your access to the platform for 24 hours, 3 days, 1 week, 1 month, or 3 months. Your account remains active, but you won't be able to log in.
Self-activate anytimeThe strongest option for those who need a longer break. Close your account for 6 months, 1 year, 3 years, or 5 years. During this period, the account cannot be reopened, even at your own request.
Non-reversibleMae888's trained, Bahasa Malaysia-fluent support team is available to assist you at any time — not just for technical issues, but also for early-stage support on problem gambling concerns.
24/7, every day| Limit Types | Duration Options | Example Limits | Effective Date |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | RM 100 – RM 5,000 | Immediately |
| Loss Limit | Daily / Weekly / Monthly | MYR 50 – MYR 2,000 | Immediately |
| Session Limit | Per Session | 30 min – 8 hours | Next session |
| Gaming Break | 24h / 3d / 1m / 3m | – | Immediately |
| Self-Exclusion | 6m / 1y / 3y / 5y | – | Within 24 hours |
Self-Assessment
Answer the following questions honestly to assess your gambling habits
How to Activate Limits
A straightforward process that can be completed in under 2 minutes
Access the mae888 platform via the website using your phone number and password. Make sure your internet connection is stable.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Security Settings" from the dropdown menu.
In the Account Settings menu, look for the "Responsible Gaming" section. All control tools are listed there.
Select the type of limit you want (deposit, loss, session, or break), set the value or duration, and review the details before confirming.
Click "Confirm" and enter your security PIN. Deposit limits take effect immediately. For self-exclusion, the process is completed within 24 working hours.
Need help? If you're having trouble setting your own limits, contact mae888 customer support via 24/7 live chat and our agents will assist you in under 5 minutes.
Mae888 Policy
This is more than a legal requirement — it is a core value we hold firmly
Mae888 takes proactive steps to identify and assist members who may be in a vulnerable situation. This includes monitoring betting patterns that show signs of problem gambling, training support staff to recognise and respond to related issues, and maintaining a clear escalation process for cases that require closer attention.
If our system detects any concerning patterns in your account, a support agent may proactively reach out to you — not to sell you anything, but simply to check that you're doing okay.
Mae888 has a zero-tolerance policy on underage gambling. All members are required to complete an age verification process (KYC), and we reserve the right to request additional verification documents at any time if there is any doubt about a member's age.
If a member is found to be under 18, their account will be closed immediately, all winnings will be voided, and all deposits will be returned to the rightful owner. Mae888 also does not display any advertising targeted at minors.
FAQ
Register today and enjoy over 500 games with a full suite of responsible gaming controls.