1. Introduction
Welcome to mae888. This Terms & Conditions document ("Agreement") constitutes a legally binding agreement between you ("Member", "you") and mae888 ("mae888", "we", "platform"). By registering, accessing, or using any part of the mae888 platform — whether via the website, mobile app, or any other interface — you agree to be fully bound by all the terms and conditions set out in this document.
Mae888 is a legally operating online betting and casino platform dedicated to providing responsible gambling services to eligible adult players. We are committed to maintaining a safe, fair, and transparent gaming environment for all our members, especially players in Malaysia.
Important: If you do not agree with any part of these Terms & Conditions, you must not use the mae888 platform. Continued use of the platform following any changes to the terms constitutes your acceptance of the updated terms.
2. Definitions
For the purposes of these Terms & Conditions, the following terms shall have the meanings as defined below:
| "Account" | The personal account you registered on the mae888 platform |
| "Account Balance" | The total cash balance in your mae888 account, excluding any bonus balance |
| "Bonus" | Any free cash, game credits, or other incentives granted by mae888 subject to specific conditions |
| "Bet" | Any bet or wager placed through the mae888 platform |
| "Rollover" (Rollover/Wagering) | A requirement to wager the bonus amount a specified number of times before withdrawals are permitted |
| "Fraud" | Any attempt to cheat, manipulate the system, or use the platform in an unauthorised manner |
3. Member Eligibility
To register and use the mae888 platform, you must meet all of the following eligibility requirements:
- You must be aged at least 18 years of age at the time of registration. Mae888 enforces a strict zero-tolerance policy on underage gambling.
- You must be an individual registering solely for your own personal use — not on behalf of any other person or business entity.
- You may not register more than one (1) account. Each individual is permitted only one active account on mae888 at any time.
- You are solely responsible for ensuring that your use of the mae888 platform complies with all applicable laws in your jurisdiction.
- You are not currently on any self-exclusion list or betting restriction programme imposed by any relevant authority.
Warning: Mae888 reserves the right to request proof of age at any time. If a member is found to be underage, their account will be closed immediately and all winnings will be voided.
4. Account Registration
By registering a mae888 account, you agree to:
- Providing accurate, truthful, current, and complete information, including your full name, Malaysian phone number, and valid date of birth.
- Keeping your password and account login details confidential. Mae888 will not be held responsible for any losses resulting from unauthorised access to your account due to your own negligence.
- Notify mae888 immediately if you suspect that your account has been accessed by an unauthorised party.
- Completing the Identity Verification (KYC) process when requested, including submitting valid proof of identity such as a MyKad or passport.
KYC Note: Identity verification is mandatory before your first withdrawal is processed. This process is typically completed within 24 business hours and only needs to be done once.
5. Deposit Policy
Mae888 accepts deposits via the following Malaysian payment methods:
| Payment Methods | Min Deposit | Processing Time | Daily Limit |
|---|---|---|---|
| Touch 'n Go eWallet | RM 30 | Instant | RM 10,000 |
| GrabPay | RM 30 | Instant | RM 10,000 |
| Boost | RM 30 | Instant | RM 5,000 |
| ShopeePay | RM 30 | Instant | RM 5,000 |
| DuitNow / FPX | RM 30 | Instant | RM 50,000 |
| Maybank2u / CIMB Clicks | RM 30 | Instant | RM 50,000 |
- All deposits must be made in Malaysian Ringgit (RM/MYR). Mae888 does not accept deposits in foreign currencies.
- Mae888 does not charge any processing fees for deposits. However, third-party payment providers may apply their own fees.
- Mae888 reserves the right to request proof of ownership of the payment method used, for verification and fraud prevention purposes.
- Deposits made using a card or account belonging to another person are strictly prohibited and will result in account suspension.
6. Withdrawal Policy
Withdrawals from your mae888 account are subject to the following conditions:
- The minimum withdrawal amount is RM 50 per transaction.
- Withdrawals may only be made to the same payment method used for the deposit, except in special circumstances approved by the mae888 management team.
- All withdrawal requests will be processed within 3 to 15 minutes for members who have completed full KYC verification.
- Mae888 reserves the right to request additional supporting documents for withdrawals exceeding RM 5,000 for anti-money laundering compliance purposes.
- Any bonus balance that has not fulfilled the wagering requirement is not eligible for withdrawal.
- Withdrawals requested on weekends or Malaysian public holidays may require slightly longer processing times.
Reminder: Mae888 reserves the right to hold or suspend any withdrawal suspected of involving fraud, money laundering, or a breach of terms pending the outcome of an investigation.
7. Bonuses & Promotions
Mae888 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated on the relevant promotions page, as well as the following general terms:
- Wagering Requirement: All welcome bonuses and deposit bonuses are subject to wagering requirements. Specific requirements vary by bonus type — please refer to the relevant promotion page for full details.
- One Bonus at a Time: Only one (1) bonus may be active at any one time unless otherwise stated.
- One Bonus Per Account: Each bonus may only be claimed once per account, household, or IP address. Attempting to claim the same bonus more than once is a violation of these terms.
- Validity Period: All bonuses have a specified validity period. Bonuses that are unused or fail to meet the wagering requirements within the stipulated period will automatically expire and be forfeited.
- Right to Cancellation: Mae888 reserves the right to cancel or modify any bonus at any time with reasonable notice.
VIP Programme: Members who meet the eligibility criteria will automatically be promoted to a higher VIP tier (Bronze → Silver → Gold → Platinum → Diamond) based on monthly wagering activity. VIP benefits include higher cashback rates, increased betting limits, and dedicated personal account management.
8. Game Rules
Mae888 offers a wide range of game categories, including Live Casino, table games, slots, sports, and e-sports. Each category has its own specific rules, which can be found on the respective game pages. The general rules applicable to all games are as follows:
- The outcome of all electronic games (slots, online roulette) is determined by an independently certified Random Number Generator (RNG) that cannot be manipulated by any party, including mae888 itself.
- The outcome of all live dealer games is determined in real time by a human dealer on camera — not electronically. All results are final.
- In the event of a technical disruption during gameplay, mae888 will settle the wager based on records stored on our servers. This decision is final.
- Confirmed bets cannot be cancelled or amended. Please review all bet details carefully before confirming.
- Mae888 reserves the right to void or cancel any bet placed as a result of a technical error or incorrectly displayed odds.
9. Member Conduct
All mae888 members are expected to conduct themselves in a responsible and respectful manner. The following actions are strictly prohibited and may result in account suspension or closure:
- Using any software, bots, automated scripts, or other technical tools to gain an unfair advantage in games.
- Colluding secretly with other players to manipulate game outcomes.
- Opening or operating multiple accounts (multi-accounting) to circumvent limits or obtain duplicate bonuses.
- Making deposits using a payment method that does not belong to you, or using a stolen or unlawfully obtained payment method.
- Using the mae888 platform for any form of money laundering or financing of illegal activities.
- Behaving in a rude, threatening, or abusive manner towards support staff or other players.
10. Account Suspension & Closure
Mae888 reserves the right to suspend, restrict, or close any member account for the following reasons:
- Violation of any part of these Terms & Conditions.
- Suspected fraud, money laundering, or other illegal activity linked to the account.
- Failure to complete the identity verification (KYC) process within the required timeframe.
- Account closure requested by the member themselves for self-exclusion or responsible gaming reasons.
- Accounts that have been inactive for more than 12 consecutive months.
If your account is closed due to confirmed fraud or a breach of terms, all funds in the account will be forfeited. If the closure is at your own request and there are no outstanding legal issues, any valid remaining balance will be returned to you.
11. Limitation of Liability
To the extent permitted by applicable law, mae888 shall not be liable for:
- Any indirect, consequential, or punitive losses arising from your use of or inability to use our platform.
- Service disruptions caused by system maintenance, third-party infrastructure failures, or natural disasters.
- Losses arising from the use of login credentials by an unauthorised party due to the member's own negligence.
- Discrepancies or delays in odds display caused by connectivity issues on the user's end.
Reminder: Gambling involves financial risk. Mae888 encourages all members to set reasonable betting limits and never wager more than they can afford to lose.
12. Privacy & Data Protection
Mae888 is committed to protecting the privacy of all our members. The collection, storage, and use of your personal data is governed entirely by our mae888 Privacy Policy which forms an integral part of these Terms & Conditions.
In summary, your data is used to:
- Processing your account registration, deposits, and withdrawals.
- Verifying your identity for security and legal compliance purposes.
- Sending you information about promotions and platform updates (you may unsubscribe at any time).
- Complying with all applicable legal and regulatory requirements.
Mae888 will not sell, transfer, or disclose your personal data to any third party without your consent, except where required by law.
13. Responsible Gaming
Mae888 is fully committed to responsible gaming and provides a range of tools to help members manage their gambling habits:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits through your account settings at any time.
- Loss Limit: Set a maximum loss limit that you are comfortable with over a given period.
- Gaming Break: Take a break from the platform for 24 hours, 1 week, 1 month, or 3 months.
- Self-Exclusion: Permanently close your account with a long-term self-exclusion option of up to 5 years.
- Professional Support: We encourage any member who feels that gambling is beginning to negatively impact their life to seek professional help.
For more information, please visit the Responsible Gaming policy.
14. Changes to Terms & Conditions
Mae888 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of any material changes via:
- A notice on the mae888 platform's homepage at least 7 days before the changes take effect.
- A notification email sent to the registered email address on the member's account (where applicable).
- In-app or on-site notifications on mae888.
The latest version of these Terms & Conditions will always be available on the mae888.biz/terms-conditions. The "Updated" date at the top of this page indicates when this version came into effect. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated terms.
15. Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of mae888's services, please reach out to us through the following channels:
- Email: support@mae888.biz
- Live Chat: Available 24/7 via the live chat icon at the bottom-right corner of the platform
- WhatsApp: The number is available in your member account after logging in
Mae888's Bahasa Malaysia-proficient customer support team is available Monday through Sunday, 24 hours a day. Response times are typically under 5 minutes via live chat.
For complaints that cannot be resolved through standard support channels, you may submit a formal complaint to our dedicated dispute resolution email at disputes@mae888.biz. We are committed to resolving all complaints within 5 business days.